FAQ

**HUMBLE HAVEN PRINTS FAQ**  

**FAQ – Cozy, Clear, & Customer-First**  

**Q: Where do you ship?**  
A: **U.S. only** — from our U.S. print partners to your doorstep. (International coming soon!)

**Q: How long until my order arrives?**  
A:  
- **Production**: 2–5 business days (freshly printed)  
- **Shipping**: 3–7 business days (USPS/UPS)  
→ **Total: 5–12 business days**  
*You’ll get a tracking email the moment it ships.*

**Q: Who makes my mug, tumbler, or pillow?**  
A: **Printify** — a trusted U.S. print-on-demand network. Every item is **made-to-order** in U.S. facilities, so colors are vibrant and quality is top-tier.

**Q: What is Printify’s exact quality promise?**  
A: **Printify’s official guarantee (verbatim):**  
> “Printify will reprint or refund the full production price if the product has printing errors, material defects, or damage during shipping.”  

**Q: What if my item arrives damaged or wrong?**  
A: **FREE replacement or full refund** if:  
- Print is blurry, misaligned, or peeling  
- Item is cracked, torn, or defective  
→ Email **info.humblehavenstore@gmail.com** with a photo(s) and order number

**Q: Can I return it just because I changed my mind?**  
A: **No** — due to made-to-order nature, **non-defective items are final sale**.  
But **defects are always covered** by Printify’s guarantee above.

**Q: Do you use Shopify?**  
A: Yes! Your order is securely processed through **Shopify** — the same platform used by millions of trusted stores. Payments are encrypted, and you can track everything in your account.

**Q: What if my package is lost in transit?**  
A: **Printify covers it** — full reprint or refund if the carrier loses it (very rare).

**Q: Are your products eco-friendly?**  
A: **Print-on-demand = zero waste** — nothing printed until you order. Bamboo lids & reusable straws available!

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**Need help?**  
📧 **info.humblehavenstore@gmail.com** – reply in **<48 hours**  

*Made fresh in the USA. Cozy guaranteed.*  
humblehavenprints.com

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